Alison Kay-Broussy

• How can you seamlessly connect the digital and physical aspects of a customer journey to move customers quickly through browsing, booking and upselling experiences?
•  How and where can you integrate self-service opportunities to increase engagement and reduce operational costs?
• How can you measure the impact of personalised CX on customer satisfaction and loyalty

Following the panel, you get the chance to join a small group of your peers to address a question put to you by the speakers. A great opportunity to collaborate and share ideas.  

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