Jan Richards

Head of Insights & Planning Dublin Airport Authority

Passenger growth at Dublin Airport over the past 3 years has increased by over three times the European average, and every month over 2018 was the busiest on record. Jan is responsible for managing the significant Dublin Airport Insights & Research programme, including monitoring future consumer/passenger trends, passenger tracking, continuous CX improvement research feedback, and developing brand positioning strategy & measurement. She is proud of her key role in developing and launching an organisational values programme that, after the first 9 months, had an awareness level of 73% of the 3,000+ strong workforce, and has now over 100 Values Ambassadors throughout the organisation.