Melissa Skluzacek

•  How can we make data-driven, near-real-time decisions that balance improvements in customer experience and engagement with long-term profitability for our businesses?
• How can we use predictive models to better forecast demand and balance with offerings to ensure better commercial outcomes?
•  How do we push ‘digital holdouts’ to make the leap from physical booking to digital to fill a remaining opportunity gap that will provide an additional segment of customers?
• How can we compete on price without undermining the long-term revenue from our most loyal customers so growth can continue across all channels and from all segments?

Following the fireside chat, you get the chance to join a small group of your peers to address a question put to you by the speakers. A great opportunity to collaborate and share ideas.