Digital Travel Connect Europe 2025
May, 2025
Day 2 – May 12th 2023
8:30 am - 9:00 am
Registration, networking, and coffee
8:55 am - 9:00 am
Chair’s opening remarks
Adapt to new traveller preferences
9:00 am - 9:40 am
Interactive panel: How can you harness data and analytics to incentivize use of your platforms and deliver personalised experiences?
Tom Barber -
Head Of Data Management,
Virgin Atlantic
Alessandro Rozza -
Chief Research Officer & Chief Machine Learning Scientist,
Lastminute.com Group
Jonathan Summerfield -
Founder & CEO,
Xiatech
- How can you remodel your customer-facing processes to collect more of the right first-party data and achieve superior outcomes using machine learning?
- How can you reconfigure your digital platforms, apps, and websites to encourage user engagement and collect data that will fuel personalised user experiences?
- What can you do to prepare your data strategy for a world without cookies?
Alessandro Rozza
Chief Research Officer & Chief Machine Learning ScientistLastminute.com Group
Optimise Revenue and Distribution
9:40 am - 10:00 am
Fireside Chat: How can you build a proactive revenue management strategy that adapts to the cost-conscious travel market?
Melissa Skluzacek -
Director - Trading & Revenue Management,
easyJet
Sinead Finn -
Founder,
affinity
- How can you adjust your revenue management strategy to respond to everchanging customer needs and buying patterns?
- How do you show value to your customers as they look at cutting costs themselves?
- How can travel companies look to build a revenue management strategy to minimise the impact of uncertainty?
10:00 am - 10:05 am
5-minute transition
10:05 am - 10:35 am
1-2-1 Private business meetings for you to benchmark solution providers
10:05 am - 10:35 am
Networking time
10:35 am - 10:40 am
5-minute transition
10:40 am - 11:10 am
1-2-1 Private business meetings for you to benchmark solution providers
10:05 am - 10:35 am
Networking time
11:10 am - 11:15 am
5-minute transition
11:15 am - 11:55 am
Panel Discussion: How can you use new marketing tools to reach new customers, build loyalty and boost your brand?
Justin Reid -
Head of Media, Destinations & Growth,
TripAdvisor
Charles Dodd -
Director, European Digital Marketing,
Enterprise Rent-A-Car
Andrew Barke -
Northern European Head of Travel,
IAS
Sinead Finn -
Founder,
affinity
- How should you alter your marketing strategy to use new channels like TikTok to quickly make an impact with new audiences?
- How can you make your marketing more agile and keep up with rapid trends?
- What are the new rules for online advertising that you should know to maintain brand reputation?
- How should you measure and optimise the effectiveness of your marketing and advertising efforts?
Future Marketing
11:55 am - 12:00 pm
5-minute transition
12:00 pm - 12:30 pm
1-2-1 Private business meetings for you to benchmark solution providers
12:00 pm - 12:30 pm
Networking time
12:30 pm - 1:30 pm
Networking lunch
1:30 pm - 1:50 pm
Fireside Chat: How to use the power of localization to add the personal touch and increase engagement across all platforms
Tomas Pospisil -
Head of Localization,
Kiwi.com
Stephan Keschelis -
General Manager, Spain,
Travelzoo
- How can you harness the power of localization to create customer experiences that satisfy the now-default customer expectations?
- How does a consistent personalized experience across multiple channels increase and maintain engagement with your brand?
- How can you maintain and grow market share by tailoring your marketing content to suit so many regions and demographics?
Bolster your Workforce
1:50 pm - 2:10 pm
Case Study: How can you bolster your workforce whilst cutting costs, increasing efficiencies and boosting customer satisfaction?
Tim Gunstone -
Managing Director, UK,
HotelPlannner.com
· Hear how HotelPlanner has expanded their call centre operations whilst cutting costs
· Discover how they reformed their customer journey using data to deliver the optimal experience for each customer
· How can you use the new, flexible working world to bridge the resource gap for your customer-facing operations?
